Refund / Return Policy

Refund & Return Policy – Pulight

Thank you for shopping with Pulight. We want you to feel confident when purchasing from www.Pulight.com. This Refund & Return Policy outlines the conditions for returning eligible products, requesting refunds, and resolving issues with damaged or defective items.

1. Return Eligibility

To qualify for a return, your request must meet the following requirements:

The return request is submitted within 30 days of the delivery date.
The item is unused, unwashed, and in its original condition.
The product is returned with its original packaging, where applicable.
Proof of purchase, such as an order number or order confirmation email, is provided.

The following items are generally not eligible for return:

Products damaged through misuse, neglect, or improper care.
Items that have been used, washed, or show signs of wear beyond what is reasonably necessary for inspection.
Final sale or clearance products clearly identified as non-returnable at the time of purchase.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

2. How to Request a Return

Please follow these steps before sending any item back:

Email service@Pulight.com with your order number and the name of the product you wish to return.
Explain the reason for your return. If the item is damaged or defective, attach clear photographs showing the issue.
Wait for our customer service team to review your request and provide return approval, the applicable return address, and shipping instructions.

Please do not send products back before receiving return authorization. Unauthorized returns may be delayed or may not be processed correctly.

3. Return Shipping Costs

Responsibility for return shipping fees depends on the reason for the return:

Defective, damaged, or incorrectly shipped items: Pulight will cover the reasonable return shipping costs when the issue is confirmed to be our responsibility. We will provide instructions for the return process.
Change of mind or personal preference: Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed upon by Pulight.

Original shipping fees are generally non-refundable unless the return results from our error, a defective product, or applicable law requires otherwise.

We recommend choosing a shipping service that provides tracking and retaining your proof of postage. Except where required by law, Pulight cannot assume responsibility for return packages lost or damaged while in transit before reaching us.

4. Refund Process

After we receive your returned item, our team will inspect it and notify you whether your refund has been approved.

The inspection and review process generally takes 5–7 business days from receipt of the returned package.

If your refund is approved:

Refund Method: The refund will be issued to your original payment method whenever possible.
Refund Amount: Approved refunds generally cover the purchase price of the returned product and applicable taxes paid for that product.
Original Shipping Fees: Original shipping charges are generally non-refundable unless the return is caused by our error, a defective product, or applicable law requires otherwise.
Processing Time: After we issue the refund, your bank or payment provider may require an additional 3–10 business days to post the funds to your account.

Actual refund posting times depend on your payment provider and financial institution.

5. Partial Refunds

In certain circumstances, Pulight may consider a partial refund where permitted by applicable law. Examples may include:

An item returned with missing components or packaging that materially affects its value.
A product showing use or damage beyond what is reasonably necessary for inspection, where a partial refund is appropriate and legally permitted.

Return requests submitted after the standard 30-day return period are not automatically eligible for a partial refund. Any exception must be reviewed and approved individually.

If a partial refund is proposed, we will communicate the reason and amount before processing it. Nothing in this section limits your statutory rights regarding defective, misdescribed, or non-conforming products.

6. Exchanges

Pulight does not generally offer direct product exchanges.

If you would like a different color, style, or item, please contact us to arrange the return of your original purchase, subject to the eligibility requirements above. Once your return has been approved, you may place a new order through www.Pulight.com.

New orders are subject to current product availability, pricing, and applicable shipping fees.

7. Damaged, Defective, or Incorrect Items

We want every order to arrive in satisfactory condition. If you receive a damaged, defective, or incorrect product, please contact service@Pulight.com within 7 days of delivery.

Please include:

Your order number.
The name of the affected product.
A description of the problem.
Clear photographs showing the damage, defect, or incorrect item, including the packaging where relevant.

After reviewing the information, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include a replacement, a full refund, or another remedy required by applicable law.

In certain cases, we may resolve the issue without requiring the product to be returned. If a return is necessary because of a confirmed product defect or our fulfillment error, we will provide appropriate return instructions and cover the applicable return shipping costs.

8. Late or Missing Refunds

If your approved refund has not appeared within the estimated processing period, please take the following steps:

Check your bank account or payment account again.
Contact your credit card issuer or payment provider to confirm whether the refund is still being processed.
Contact your bank if additional processing time may be required.

If you have completed these steps and still cannot locate your refund, please email service@Pulight.com with your order number and, if applicable, your return tracking number.

Our team will review the transaction and assist you in determining the next steps.

9. Non-Returnable Items

Unless otherwise required by applicable law, the following items are not eligible for return:

Gift cards.
Products explicitly marked as final sale or non-returnable before purchase.
Clearance items clearly identified as non-returnable at the time of purchase.
Items that do not meet the return eligibility requirements outlined in this policy.

These exclusions do not apply where mandatory consumer protection laws provide a right to return, replacement, repair, or refund.